What are remote hands?

Remote hands as a service have never been more important in a data center. A team of on-site professionals who are available 24/7 and able to resolve both emergency and routine tasks is crucial. In addition to safety reasons, by partially outsourcing the installation, management and operation of a deployment into the hands of a remote technician, it allows business owners to concentrate on other aspects of the business.

Easier Installation and Fast Maintenance with Remote Hands

Having qualified technicians on-site who are familiar with the data center environment and have the knowledge of network infrastructure makes installations go smoothly. An on-site team can rack, stack, install, and cable equipment quickly. At the same time, the team will be able to address any other issues that come up.

With the same team doing the installation and maintenance, there are detailed records of each setup, which makes future troubleshooting even easier. A deep understanding of the data center facility means remote hands teams can install and maintain hardware and perform software updates without disruptions to service.

Around-the-Clock Service

A remote hands service team means 24/7/365 support. While it’s impossible to predict when an issue will arise with IT and data assets, having a team that can quickly resolve any problems is vital. A qualified team of technicians maintain a close watch on the network, ensuring that problems are spotted and fixed before companies even know it’s an issue. That type of service means less worry and more peace of mind that your equipment and data is in good hands.

Remote data center services can make all the difference. Having a reliable team that is on-site to install, upgrade, maintain and resolve any issues is priceless. With a good remote team, businesses can still control their colocation assets without having their own team on watch. Remote hands teams, like those at 165 Halsey Street, are an extension of a business’s internal IT team. The goal is to keep you up and running so you can get back to business.